CAROL MILAZZO ARTIST

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FREQUENTLY ASKED QUESTIONS
 

What are the terms of the guarantee?
How do I order artwork?
How do I get a FREE ESTIMATE on artwork?
How do I calculate the 50% Deposit on my artwork?
What form of payment do you accept?
How long does it take to receive finished artwork?
How long does it take to receive printed Business Cards or Postcards?
What is UV Coating on the Postcards and Business Cards?
How much is shipping and handling?
How do I send photos?
What is the best digital format and resolution for uploaded photos?
Will my photos be sent back to me?
What are the best photos for portraits?
What are the best photos for commercial printing?
What if hardly any photos exist of my loved one?
What if my photos are old or damaged?
What does it mean, "painted with a gallery wrap"?

What is graphite?
Do you draw the portraits “freehand”?
What is the difference between oil paint and acrylic paint?
Do you ever paint with oil paints?
Do you draw the people on the canvas before you paint them?
Can my artwork be featured on your website?
Do you draw or paint nudes?
Can I get a XXX Rated Fantasy Photo?
What if my question is not answered here?

 
What are the terms of the guarantee?

ALL WORK IS GUARANTEED.

FINE ART GUARANTEE:
All drawings and paintings are done from photographs. I guarantee that the artwork will have all the characteristics of your previously approved photograph. In the case of a portrait done from multiple photos, you may be asked to approve a composite photo before work begins on your drawing or painting. You will be sent a preview version of your finished artwork, via email or standard mail. If you select the option, “NOT APPROVED” you will be asked for your comments. All efforts will be made to make the artwork to your liking. All reasonable concerns will be addressed. If, on the extremely rare occasion the artwork is not revised to your liking, your deposit will be returned, less 10%.
If at the time you order, your photographs are not usuable, for instance too blurry or lacking sufficient detail, if you will be contacted and asked for additional photos. If usuable photos cannot be supplied, your deposit will be returned in full.

COMMERCIAL ART GUARANTEE:
All commercial art is guaranteed to print commercially and resemble your approved proof. You will be sent a preview version of your artwork, via email or standard mail. If you select the option, “NOT APPROVED” you will be asked for your comments. All efforts will be made to make the pre-press artwork to your specifications. All reasonable concerns will be addressed. If, on the extremely rare occasion the revised artwork is not acceptable, your deposit for design/artwork will be returned, less 10%. Printing and/or publishing charges are non-refundable.
If at the time you order, your photographs are not usuable, for instance too blurry or lacking sufficient detail, if you will be contacted and asked for additional photos. If usuable photos cannot be supplied, your deposit will be returned in full.

DIGITAL ART GUARANTEE:
All fantasy photos, custom photos for framing and photo restorations are guaranteed. You will be sent a preview version of your artwork, via email or standard mail. If you select the option, “NOT APPROVED” you will be asked for your comments. All efforts will be made to make the artwork to your liking. All reasonable concerns will be addressed. If, on the extremely rare occasion the artwork is not revised to your liking, your deposit will be returned, less 10%.
If at the time you order, your photographs are not usuable, for instance too blurry or lacking sufficient detail, if you will be contacted and asked for additional photos. If usuable photos cannot be supplied, your deposit will be returned in full.

How do I get a FREE ESTIMATE on artwork?

Fill out the order form. Upload your photos if necessary for the estimate. In the COMMENTS section describe your project, tell me what you're looking for and ask for a free estimate. I'll get back to you with the exact cost. you can also call me on the phone and describe your project or photo and I'll give you an estimate over the phone.

How do I calculate the 50% Deposit on my artwork?

The 50% deposit is calculated on the Base Price of artwork, or the lowest price in artwork with a price range. Any additional charges on your custom artwork will be added to the balance due.
For example: Order a Custom Photo for framing, put a deposit of $75...50% of the base price of $150. The base price includes 1 new person dropped into a group photo...in the comments section of the order form you ask for 2 new people dropped into the group photo, adding $25 to the base price. The additional $25 will be added to your balance due. Ask for a FREE ESTIMATE if you're not sure about the pricing.

How do I order artwork?

1. Choose the appropriate photo or photos for your artwork. See the tips below for selecting the best photo for your project.

2. Fill out the order form.

3. Send me your photo or photos. You can upload your photo on the order form, send your photo as an email attachment or send your photos via US Mail to my Post Office Box. See the tips and requirements for photos listed below.

4. In the comments section, list any changes you’d like made to the photos, or how you would like your photos combined. Basically tell me what you’re looking for. If it’s more convenient, after ordering, telephone me with your comments and requests.

5. A 50% deposit is required on all artwork. You can use PayPal, MasterCard, Visa, Discover, American Express, US Money Order or a personal check. (All payments are collected through PayPal, you do NOT need a PayPal account, you can log on and pay as a guest.)

The 50% deposit is calculated on the Base Price of artwork, or the lowest price in artwork with a price range. Any additional charges on your custom artwork will be added to the balance due.
For example: Order a Custom Photo for framing, put a deposit of $75...50% of the base price of $150. The base price includes 1 new person dropped into a group photo...in the comments section of the order form you ask for 2 new people dropped into the group photo, adding $25 to the base price. The additional $25 will be added to your balance due.

6. Confirmation of your order and an approximate completion date for your artwork will be sent via email within 3 business days following receipt of your order and deposit. (For example: Thank you for your recent order for a Fantasy Photo. A proof for your review will be sent July 10-15. Your balance due is $75.) You will be notified at this time if there are any additional charges on your custom artwork and the cost of these changes. (For example: Your Fantasy Photo requires 1 additional change over the base price. The total is now $175. The balance due is $100.) Personal checks must clear the bank before a confirmation is sent.

7. A proof for your approval will be sent via email. A printed proof can be sent via US mail for $10 US. All Proofs are clearly labeled “PROOF”. Printed proofs for paintings or drawings are not actual size.

8. The balance of 50% on your order is due upon approval. Use PayPal, Visa, MasterCard, Discover, American Express, US Money Order or personal check. (All payments except personal checks or US Money Orders are collected through PayPal, you do NOT need a PayPal account, you can log on and pay as a guest.)

9. Delivery of Fine Art and Photographic Prints will immediately follow approval and payment of the balance due. This includes: Drawings, Paintings, Photo Restorations, Fantasy Photos and Custom Photos for framing.

10. Fine Art and Photographic Prints will be sent within the US via 2 day US Mail. All other locations will be shipped via FedEx.

11. On commercially printed work (business cards, post cards, brochures, letterhead, stickers, etc), following approval and payment of the balance due I will place your order for printing or the artwork will be sent immediately to your printer. Ads will be sent to your designated publication. At this time you will receive a confirmation notice for files sent to your printer or publication, or an approximate delivery date of your printed material. It is usually 7-14 days for full color commercial printing.

12. Commercially printed products (business cards, post cards, brochures, letterhead, stickers, etc) are sent to you by US Mail or FedEx. Some re-orders on commercial printing may be shipped directly from the printer via DSL, UPS or US Mail.

13. Notify me immediately if artwork or printed products are damaged upon receipt. All efforts will be made to replace damaged work in a timely fashion.

 

What form of payment do you accept?

You can use PayPal, MasterCard, Visa, Discover, American Express, US Money Order or a personal check. Personal checks must clear the bank before a confirmation and delivery date is sent. (All payments except personal checks or US money orders are collected through PayPal, you do NOT need a PayPal account, you can log on and pay as a guest.)


How long does it take to receive finished artwork?

Due to the custom nature of the artwork I offer, delivery times can vary according to the nature of the work and the depth of my workload. Drawings are usually delivered in 2-3 weeks. Paintings take 30 days or more, depending on their complexity. Most commercial work has a 2 week turn around. You will be notified of an approximate finish date upon receipt of your order. Rush delivery (anything under 2 weeks) is available in some cases. There are additional charges for rush delivery. Contact me on the availability of rush delivery for your project.

 

How long does it take to receive printed Business Cards or Postcards?

After I upload your artwork to my direct to press printer it usually takes anywhere from 2-10 days for them to print them, depending on their workload. Adding the time for ground shipping it usually takes 2-3 weeks total to receive printed business cards or postcards. 2 Day or Overnite shipping can speed up the process, but adds to the overall cost. I do NOT markup printing charges or the shipping charges from my direct to press printer. Whatever the printer charges me, I will charge you. An approximate time of delivery will be sent to you after I upload your artwork to the printer.

What is UV Coating on the Postcards and Business Cards?

UV coating is a clear, shiny coating. It gives postcards and business cards a glossy look and makes them more durable, like a polyurethane finish over stain on furniture. I highly recommend UV coating to my customers. It gives your cards a richer and more expensive feel and makes them more resistant to wear. However, if you wish to write on the back of a postcard or business card, then only UV coat the front.

How much is shipping and handling?

There are no additional or hidden charges. Shipping and handling are included in the quoted price of all fine art, fantasy photos, photo restorations or custom photos for framing. All shipping costs for commercial printing (postcards, business cards, etc.) will be quoted along with the current printing charges.


How do I send photos?

Photos can be uploaded in part of the order form. They can also be sent as an attachment in an email. I will also accept photos by mail at my P.O. Box, however I will NOT be responsible for any photo lost in the mail or misdirected. I HIGHLY RECOMMEND that you copy and retain the original of any photo sent in the mail. Any Wal-Mart, Walgreen, K-Mart, CVS or local photo shop will be able to make a quality copy of your photo. Ink jet copies from most home printers are NOT acceptable, these prints usually do not have enough resolution to see a subject’s features clearly enough. Color Copies from color copiers are NOT acceptable for the same reason.

 

What is the best digital format and resolution for uploaded photos?

The photos can be .jpeg, .gif, .bmp of .tiff. Any resolution from 150-300 dpi is good. Many digital cameras shoot .jpegs at a resolution of 72. These are acceptable if the image is large enough. For example: a .jpeg at a resolution of 72 must be at least 31 x 23 inches or 2272 x 1704 pixels. Use the highest setting for resolution that your camera offers. If you are scanning your image to upload: scan it at 300dpi, actual size and save it as a RGB .jpeg or RGB .tiff.

 

Will my photos be sent back to me?

Yes, all efforts will be made to return any photos sent to my P.O. Box; however I will NOT be responsible for any photo lost in the mail or misdirected. It is HIGHLY RECOMMENDED that you copy and retain the original of any photo sent in the mail. Any Wal-Mart, Walgreen, K-Mart, CVS or local photo shop will be able to make a quality copy of your photo.

 

What are the best photos for portraits?

The photo must be clear with the subject’s face prominent. It should be a close up view of the subject. Although professionally taken photographs are always good, many times a casual snapshot makes a wonderful portrait. Once again, it must be a close up shot of the subject’s face in good focus. Pick a photo where you like the subject’s expression, this is the most important thing. If there’s a hair out of place or the clothing isn’t to your liking, supply an additional photo of a good hairdo, or more appropriate clothes and I’ll put them together for you. If for some reason the photo you supply is not useable for a portrait, I will notify you right away and if a suitable photo isn’t available I will refund your full deposit.

 

What are the best photos for commercial printing?

The photos should be clear and in focus. Photos from printed matter like magazines, flyers, catalogues and brochures can be used but usually do not come out as clear as original photos scanned at good resolution or high resolution digital photos. If for some reason the photos you supply are not useable for commercial printing, I will notify you immediately. If suitable photos are not available, I will refund your full deposit.


What if hardly any photos exist of my loved one?

In some cases a portrait smaller in size or with a more “impressionist feel” can be made from a photo that lacks sufficient detail for one of my full size or more realistic portraits. Upload your photo for a free estimate. In the case of a rare photo it is REQUIRED that you copy and retain the original of any photo sent in the mail. Any Wal-Mart, Walgreen, K-Mart, CVS or local photo shop will be able to make a quality copy of your photo. Ink jet copies from most home printers are NOT acceptable, they usually do not have enough resolution to see a subject’s features clearly enough to work from. Color Copies from color copiers are NOT acceptable for the same reason. I WILL NOT be responsible for the loss or damage of a one of a kind, rare family photo.


What if my photos are old or damaged?

If photos are old or damaged, sometimes they can be used after some digital re-enhancement. In some cases a portrait smaller in size or with a more “impressionist feel” can be made from a photo that lacks sufficient detail for one of my full size or more realistic portraits. Upload your photo for a free estimate. In the case of a rare photo it is REQUIRED that you copy and retain the original of any photo sent in the mail. Any Wal-Mart, Walgreen, K-Mart, CVS or local photo shop will be able to make a quality copy of your photo. Ink jet copies from most home printers are NOT acceptable, they usually do not have enough resolution to see a subject’s features clearly enough to work from. Color Copies from color copiers are NOT acceptable for the same reason. I WILL NOT be responsible for the loss or damage of a one of a kind, rare family photo.

 

What do you mean,"painted with a gallery wrap"?

In a painting with a Gallery Wrap the painting extends over the edges of the stretched canvas, bringing portions of the painting itself onto the sides, top and bottom. This provides the modern option of hanging the painting without a frame. This is also called a Museum Wrap. Of course, the painting can still be framed with the frame of your choice if you prefer a traditional look.

 

What is graphite?

Graphite is a carbon based material that is mined, mixed with clay and then used to fill pencils. I draw my portraits with pencils specifically made for artists. They have a very soft filling, giving me a full range of gray to the darkest black. This soft graphite filling is perfect for blending. The finished drawings are sprayed with a fixative to prevent smearing.

 

Do you draw the portraits “freehand”?

Yes, all portraits are drawn or painted by hand. Some of my line drawings are drawn by hand as well, with the rest drawn in a vector program, like FreeHand or Adobe Illustrator.

What is the difference between oil paint and acrylic paint?

For centuries oil paint has been the traditional medium for paintings. True to their name, oil paints are oil based and are thinned with other oils or turpentine. The mediums used with traditional oil paint can be toxic over time to humans and to the environment. Acrylic paint is polymer based. In the past acrylic paintings were criticized for a dry or flat look. Today there are many fine mediums to mix with acrylic paint that give the shine and depth of traditional oils without the toxins. Side by side I guarantee my acrylic paintings to be indistinguishable from traditional oil paintings.

Do you ever paint with oil paints?

Although I have painted in the past with traditional oil paint, currently I only use acrylic based paints. Side by side I guarantee my acrylic paintings to be indistinguishable from traditional oil paintings. Today there are many fine mediums to mix with acrylic paint that give the shine and depth of traditional oils without the toxins. In our modern world I feel that acrylic paint is more environmentally friendly. On a personal note, with repeated exposure, I have suffered skin reactions from traditional oil paints and their mediums. For my personal health and the health of our planet, I only use acrylic paint.


Do you draw the people on the canvas before you paint them?

Yes, to make sure I capture the likeness in every detail, I draw an outline type drawing on the canvas first, and then I paint over it.

 


Can my artwork be featured on your website?

Yes, I would love to show all my work on my website. When you are asked to approve your artwork, you will be asked it you would like your artwork posted on the website. Most new work is first posted in the “What’s New” section and then later may be moved to the individual sample galleries.

 

Do you draw or paint nudes?
Can I get a XXX Rated Fantasy Photo?

Yes, I make no moral judgment on any one’s taste or imagination; however artwork of this nature can not be featured on my website.


What if my question is not answered here?

Call or email me with any questions or concerns you may have.